Is Canapuff legit?

Canapuff is an online shop for cannabinoid products that ships to mainland EU countries and some islands. On 2 November 2026 it had a TrustScore of 4.4 from 9,130 reviews on Trustpilot. You get tracking details by email, products are third-party lab tested per batch, and you can withdraw from a purchase within 14 days.

Reviews

What do customers say on Trustpilot?

On 2 November 2026 Canapuff had a TrustScore of 4.4 from 9,130 reviews. 81% of the reviews gave 5 stars and 9% gave 1 star. You can read all reviews, including the critical ones, on Trustpilot.

Ordering and rules

Who can order?

You must be at least 18 years old. You find all details in our terms and conditions.

Are the products allowed in my country?

Rules for cannabinoids differ by country and change over time. Please check what applies where you live; Canapuff does not give a binding statement. The shop only shows the products that are available for your delivery country.

How can I pay?

You see all payment methods for your country at checkout. You pay when you place the order, and we ship after we receive the full payment. Refunds go back to the payment method you used.

Delivery

Where do you ship to?

We ship to mainland countries of the European Union and to some islands. You see the full list of countries and the delivery costs at checkout, before you pay.

How fast is my order shipped?

In-stock orders are usually dispatched within 1 to 3 working days. As soon as the carrier has your parcel, you get an email with the tracking details. The delivery time depends on your country and the carrier, and the carrier gives you an estimated delivery date. You find all details in our shipping policy.

Product quality

Are the products lab tested?

Yes. Products are third-party lab tested per batch. You can get the lab report (COA) for your product on request from our customer-service team.

Returns and complaints

Can I return my order?

Yes. You can withdraw from your purchase within 14 days after you receive the goods. The items must be unused, unopened and in the original packaging. Tell our customer-service team first, then send the items back within 14 days. You find all details in our refund policy.

What happens if something goes wrong with my order?

Write to support@canapuff.com as soon as possible and send your order number, a short description of the problem and photos or a video. If an item is faulty, we refund the price, the delivery costs and reasonable return costs. Solving a claim can take up to 30 days, depending on the case.

Where do I find the company details?

You find the company details in our legal notice.

More answers about ordering, shipping and products are in our FAQs.